Problems with EA Sports World persist
August 28, 2007 by pastapadre
One of the most significant additions to the future of sports gaming has been through the new EA Sports World site. While this appears to be the hub for all sorts of new online features (uploading videos/photos, statistical tracking, leagues and more) it has been plagued by problems since launching alongside NCAA Football 08 back in July.
Some of the issues faced thus far have been login problems, users unable to match their EA names to their EASportsWorld account, the site being down/slow, and aspects of the site not fully implemented or working.
With NCAA the biggest problems came from how many people (especially on the PS3) had login or account matching issues. With Madden the online play stats have not transferred onto the profiles on the site as they are supposed to. In addition to those things the site has proven to be unreliable. Even simple things like having direct links to profiles or a password reminder/reset were omitted.
Today it seems the site is not logging anyone in. It just hangs on “processing please wait” message. Not coincidentally it is Tiger Woods 08 release day. That means currently those people who are hoping to use their photo to create a Game Face are out of luck. I have contacted EA and hope to have some sort of response to this situation shortly.
Obviously with “BETA” slapped on the banner this is still a work in progress and EA doesn’t want to guarantee anything about it. However that doesn’t abolish them from the responsibility to have features that have been advertised for their titles available and working properly.
Update 8/29: I have received word that EA is aware that the site is not functioning and that they are working to get it back up and running. Unfortunately there is no word on when to expect it to be fixed.
And another day goes by that those who purchased Tiger Woods 08 can’t utilize advertised functions of the game…
Couldn’t agree more. If it’s that far into beta, don’t release it.
But the Game Face and Gamernet features are the first two listed on the back of the box - those absolutely need to be working on Day One.
Yeah I’m a patient person overall with these games. Just don’t tout a feature if it isn’t going to be working on day 1. Whether that be EA with their online play issues, EA Sports World, or 2K with their online leagues. That is what bothers me about it.
Well came right home excited to create my golfer and get started, but no sportsworld is down why can’t they get it working days prior to the release is what confuses me.
I think someone at EA needs to sit down with Steve Jobs at Apple and have him explain how to create a solid product that just works.
I think this is complete BS. How the hell do yuou market a game around 2 HUGE features and not have them work? I was all excited to see how this would turn out. First off I did get logged in earlier today and took atleast 2hrs just to get my damm pictures loaded.
Now its telling me on the game that i dont have any loaded WTF??? And on top of that I cant login to see what happened to my pictures.
I am so pissed cause Im not really into golf but this feature alone (Game face) made me purchase this. And it doesnt work. If this isnt corrected by tomorrow I will demand a refund on the game. Not to be a @SS but its just not right to put out false advertisement.
Kmart2180 wrote:
Totally agree 100% especially if you want to put a $60 price tag on these games. I think the video game industry has gotten spoiled by the nextgen price tags and think the $60 is deserved regardless if the product is at 100% or not.
Wow EA needs to fire their web developers because they need to get the beta testing out of the way BEFORE launch.
can not agree more with everyone. Bought the game, left work early to go and create my profile, and can not even login to the site. Basically sits there and just says logging in. Every hear of performance testing your websites EA. Tune your damn webservers and database servers, cluster them, do something!! Just don’t put up a message on your support site that says Hight traffic, try back at off hours. Off-hours?? When is that?? EAsports World is linked to every single new game, across the world. WHen is off hours?? There are no off hours.
Fix your servers or don’t roll out the product! Ever hear of a Quality Assurance department and Performance Testing team? If not i’d be glad to come work for you and do it right!
I also agree with everyone… I have created about six different accounts thinking there is something wrong with my email and then when i do research I find out the website doesnt work… well thats a pisser. as well where i bought the game there are no refunds regardless of the reasons. I mean the game is still fun but the primary reason for purchasing the game whas the photo game face. When i asked for a refund they told me to take it up with EA so I am just really !@#$%^& P!SSED
Blatant abuse of consumer loyalty. EA has had a track record of it. They figure we’ll shell out the bucks for the games so their fine with using it’s loyal fans as test monkeys. Sad if you ask me.
Thats Everything’s Asinine[EA] Sports for you…
im with you all…
these big companys dont care if their crap works…they already got your money…i have stopped buying as many games & tech gadgets until i do my homework & the customer ratings make the product a good investment…
EA has took its loyal fans for granted once again.
CALL better business bureau
thanx pasta for the heads up !
Wow, it sure feels good to know that there is a reason why EA has not responded to my EA sportsworld (avatar) problem. Cause they obviously do not have an answer for me. BS is correct!……someone should SUE their @ss 4 having a slogan that states…” EA SPORTS….IT’S IN THE GAME…..” @ULL %$#%ING *HIT!!!!!! Now WRITE THAT DOWN and send it!!!!!
Got 3 words for you EA,…”Class Action Suit”……Not WRITE THAT DOWN and send it!!!!!!
at least now they have a message on the page of the website http://www.easportsworld.com
3 words, BAD FOR BUSINESS!!! Point is, we gamers were promised a unique feature by purchasing this game, and we were flat out lied to. EA knew the site wasnt working but decided to release the title anyway…in fact, marketing the “game face” feature all the way up till August 27. Bottom line…we are the idiots for purchasing the product, meanwhile the execs and shareholders are laughing all the way to the bank. I feel so…violated!
yea i pre-ordered it.. finally recieved it from best buy… took it out tried to make a gamface that didnt happen so i just made a normal character…. tried to play game froze… continued to throw dirty disc errors… returned to best buy… they were sold out out… cant even half way use a broken game…
I purchased TW ‘07 and was perfectly happy with that. I decided to spend the money on ‘08 because of the “NEW” features and this is the thanks I get. I think the thing that upsets me the most is the fact that it has now been over a week since the games release date and the most we get is a message. I work in communications and I understand that web server work takes time but not 11 DAYS. You can bet your bottom dollar that if their profits on the game depended on the functionality of the web site, they’d have it fixed yesterday. After the whole NFL Players license thing and now this, it is going to be very hard for me to ever want to play anything EA again.
wow i uploaded my pics to the site and it says i didnt on the game. WTF?!!!? good game but i always hit it way left or right lol. too sensitive. the three stick click is too hard also. they better get that shit up and running NOW
I cant even logon because it says that my email adress is in use. i want to know where i am supopsed to get a password since i am already registered
Where is the password reset?? It says my email is already in use. I dont have my password so what can i do about this???
I’m exactly the same, I can’t log in and there’s no password reset option for this site. Every time I call them, the technician’s explain how to reset passwords on EA.com which is a completely seperate thing… Also I can barely understand them because of their accents… Would love some help here guys.
For all the time and agony spent on making sure I was following directions to the tee and still being defeated, EA should send me a coupon for a free PS3 EyeToy so I can use the GameFace feature.
i am having tons of problems also, ive contacted EA about it and no response. I cant connect my XBOX live name to my account.. ive created tons of emails because i thought that was the problem… now this is a complete mess.
it’s a joke - check out this support i’ve had (still on going) from EA help desk - I work on a help desk in I.T and it clearly shows they do not listen
You’ll have to start from the bottom as it gets updated bottomw to top.
________________________________________________________
Hello, I have a problem with logging onto EA SPORTS WORLD. on my ps3 when I u…
Discussion Thread
Customer 02/25/2008 12:06 PM
http://www.pastapadre.com/1516.....ld-persist
I think this explains wtf is going on
Customer 02/25/2008 12:03 PM
Restting my password does not help! for the last time stop sending me links to reset my password!
it has not helped the 1st, 2nd, 3rd or 4th time!
can you not just delete all records of my email address from all EA SITES! so I can re register?!?!?!
Please, deleted my email account, so I can start all over again because this clearly is not going to be resolved.
Response (Robert M.) 02/25/2008 11:31 AM
Hello Jose,
Thanks for your follow-up on this issue with getting logged in to EASPORTS World. The issue with getting your password information to should now be resolved as a password reset appears to have been successfully issued to your current e-mail address, lopezjose7@hotmail.com. What may have happened was that the addressing database on our end was not sending e-mails to the correct address. Please check and let me know if you still have not received this password reset information.
Thanks again for your patience and cooperation.
Rob M.
Sr. EASPORTS Technical Support Representative
Customer 02/23/2008 03:08 PM
that is the 2nd password reset link i have been sent - you clearly can not read the history of this call can you??
Customer 02/23/2008 10:09 AM
lol do you think I am stupid?? I HAVE clicked on the sign in button my friend, i’m not a 5 year old or anything. IT DOES NOT LOG ME IN ME IN.
I’ve not received the password that you have ‘manually’ sent.
please advise.
Response (Chandan Tiwari) 02/23/2008 10:04 AM
Hi,
Thank you for writing to EA.com account services.
We reviewed the attachment sent by you and found that you have not yet clicked on “Sign In” button after entering your EA account name and password. The Message which you see in red is just the default message which appears only to make you aware that passwords are case sensitive. Its not an error message.
When you click on “Sign In” button after entering your EA account name and password you will be surely logged in else you will receive the error message “Your UserName and/or Password was incorrect.”
However, in the case I have manually sent you the password to your same email address and suggest you to try login to http://www.easportsworld.com using your EA account name “lopezjose7@hotmail.com” and its correct password. We hope you should be able to access you PS 3 Profile then.
Please note that I personally checked the website http://www.easportsworld.com and found that it is working fine and there is no issues with it.
Please let us know if there is anything else needed.
Best Regards,
Chandan
EA Support Centre,UK and Ireland.
http://electronicarts.co.uk
http://electronicarts.ie
Customer 02/23/2008 09:54 AM
please see this screen shot as both are my profiles, not sure how they have both been made though, is this why I cannot log in????
Customer 02/23/2008 09:44 AM
Hello Chandan,
My date of birth is 21 July 1982
Postcode : TW5 9ST
I know my logging in details as I need to log in to reply to this don’t I. I will take a screen shot of what is happening on the site….
it says the password is case sensitive but its all in lower case - I need to log in so that I can get to my uploaded videos from fifa 08 !
please get this fixed as soon as possible!
Response (Chandan Tiwari) 02/23/2008 09:34 AM
Hi,
Thank you for contacting Electronic Arts.
We apologize for the inconvenience caused to you however in order to assist you, please provide us the following information:
- Your Date of Birth:
- Post Code:
With this information, we will be able to assist you further.
Best Regards,
Chandan
EA Support Centre,UK and Ireland.
http://electronicarts.co.uk
http://electronicarts.ie
Customer 02/23/2008 01:53 AM
you guys are useless!
Response (EA Dinesh U.) 02/23/2008 01:29 AM
Hi,
Thank you for writing EA.com account services.
Please be aware that passwords are case sensitive, so if your Caps Lock is on, toggle it off and try logging in again. We also request you to retrieve password of your e-mail account by visiting below link:
- https://profile.ea.com/login.do
- Click on forgot password.
Note: Your email address must be correct in order to retrieve your password.In order to receive email from our company you will need to disengage Spam filter, or add “ea.com” to the list of senders that is allowed through the filter.
Let us know if there is anything else needed!
Thank You,
Dinesh
EA Online Support
Customer 02/20/2008 05:22 PM
Hello, I have a problem with logging onto EA SPORTS WORLD. on my ps3 when I upload videos it says my username is lopezjose7. when i try logging onto the page, this does not work as it should be registed to lopezjose7@hotmail.com . i have tried many times and i know the password is correct, yet it wont let me in. I previousley contacted you guys before about this and got this reply :-
Hi,
Thank you for contacting Electronic Arts.
In order to retrieve the password for your account, please visit to the following given link:-
http://support.ea.com/cgi-bin/.....198&p_
PS: In order to receive email from our company you will need to disengage the spam filter, or add “EA.Com” to the list of senders that is allowed through the filter.
If there is anything else we may do to assist you please let us know.
Thank you,
Aditya
EA Online Support.
Now this did not solve my problem, as when I put my username in lopezjose7, it says member not found. when i try to create an account it says the name is in use. I’m trying to log into the site to change my avatar etc and check the videos i uploaded, can you please please help me with this, it’s driving me nuts.
Thanks in advanced for your help.
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hi guys can anyone help me please??
i have a ps3 and am playing fifa 08
i hav an account set up and am playing online under the gamer tag booshaddict1000
but when i access easportsworld on the web to go on my profile so i can change my avatar etc it wont let me in it says my email address or password is incorrect…i click on forgot my password but the link they send me in reply doesnt work it says error :s
i know my password and username are correct
i then try to set up a new account and when i type in my email address it recognises this address is already taken
In order to contact anyone at ea sports i must first log into my account…as i cannot do thisand this is my problem i cannot get any help on the matter
PLEASE HELP!
it is april 22, 2008 and the problem still persists. I cannot seem to link my 360 account to any of the games. Besides every different or mirror of ea.com that i login in to logs me in wiht a different persona. Which sucks.
Its just getting me frustrated for no reason at all.
I think the idea of creating personas is not a good one. And if they do let you create one they should let you delete one too. Apparently i got to know that it cannot be deleted.
With this EA is creating problems for themselves and us.
Oh this does not look good. I just purchased tiger woods 08 and naively thought that signing up to EASPORTSWORLD would be easy and pretty cool based on what the box said. Well that aint proving to be the case and its starting to really annoy me … and I aint the first judging by the length of this board.
Anyway, hoping somebody can help me out here. I’m trying to register and its saying an account is already assigned to this email, yet when I try to reset my password I receive no email (this is despite the fact I’ve gotten plenty of lovely messages to indicate otherwise).Can anyone recommend a way to solve this?
to reset your password from easports.com or easportsfootball.com
1 click register at far right of page on easportsworld.com (or under the login password boxes on eafootballworld.com and new page loads
2 click the log in ling next to the register link on the new webpage
and there is a forgot password link on the new page
Oh I’ve tried that about 10 times, it says password has been sent to me each time but I get nothing, spam filters on email are set to as low as possible but I’ve yet to receive any response with password
This is crazy! I got Tiger Woods 08 and I got the photo game face function to work once and now for the past week I haven’t been able to log on. Complete Crap!
Ye Gods… Have the EA server farm people left for the w/end… I find it hard to believe that I cannot log in to change my uploaded images etc…
I can login into easportsworld fine - but when i try game face in Tiger Woods 08 the login screen(s) just sit there saying processing… Processing what exactly?
Tiger Woods 09 = Nobody gives a Sh*Te about anything else.
EA: RE: Can’t load a Tiger Woods 08 gameface issue: program your games with the option to load images & files from a USB memory stick plugged into your XBOX 360 rather than your crappy web site that won’t let users log in.
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