Consumer Complaints Lead to Offer of Refunds for Tiger Woods 12 PC/Mac

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Posted September 13th, 2011 at 8:00 pm

Last week EA Sports released Tiger Woods PGA Tour 12: The Masters for PC and Mac. It wasn’t long before consumers started expressing anger over the state of the game which launched with a $40 sticker price. It appears to have largely been a port – at least in terms of assets as the graphics are shockingly weak even on max settings – of the browser-based Tiger Woods Online with advertised features that as it turns out were non-existent. 

Often the marketing for titles released on secondary platforms are an afterthought – sloppy and lacking leading to features for the more publicized products becoming associated with them even if they aren’t included. In this case the official website for Tiger 12 PC/Mac mentioned “The Caddy Experience” as a feature even though the game does not have it – only the console versions do. There is no traditional multi-player either as that has been reserved for Tiger Woods Online which has three months of access included. After that period is over though there would be costs involved with competing online.

Things were made worse with poor customer communication as complaints on EA’s forums were promptly deleted or redirected for whatever reason to the Tiger Woods Online area – however thankfully that no longer appears to be happening. Those upset with the purchase were left frustrated and discussion of the issue started to spread to other websites before prompting a response from the company.

Now though reports are coming in that EA is offering a full refund to those dissatisfied with the product. For anyone who wishes to do so make a call in to customer support to hopefully have the situation rectified.

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  • Godzzilla94

    maaammmaa no.

  • Danger

    EA Sports ripping people off with a bullshit product? Shocking!

  • http://www.facebook.com/profile.php?id=689142703 Henry Lam

    wait is someone supposed to be surprised? 

  • B0a

     So basically we could do the same on all EASports series, lets start with Madden 12 !!!

    • Wildfirexxi

      Shut up.

    • Hardy_25

      GO FUCKING FUCK URSELF IN THE FUCKING ASS OOMFGOM BITCH

  • Floalicea

    It is EA Ports after all! Not the least surprised!

  • Anonymous

    This is absolutely ridiculous. One thing that really stood out to me in addition to the misleading information and failure to provide a product as advertised, was the statement that “Things were made worse with poor customer communication as complaints on EA’s forums were promptly deleted…”

    I never venture over to their forums, but is deleting customer’s complaints and issues common practice by EA?? If so, what kind of customer relationship precedent do they think they’re setting?

    • kendiggy

      Yeah, it happened a lot with comments on the NCAA Football threads. There was something like 30 pages of complaints on a thread they started for communication back and forth about the problems in the games and they kept deleting posts and didn’t make a reply for 2 months.

    • kendiggy

      Yeah, it happened a lot with comments on the NCAA Football threads. There was something like 30 pages of complaints on a thread they started for communication back and forth about the problems in the games and they kept deleting posts and didn’t make a reply for 2 months.

      • Anonymous

        Thanks for the reply kendiggy.

        WOW. Great approach to customer service and an even better way to get people to come back for your products. Unbelievable, smh.

  • Newtonfb22

    pasta wtf  why can’t we get a refund on ncaa ? Sure its better now with patch but we had to wait 2 months and still having problems. How bout the ports they use every year for their games ?.

  • Goldinger80

    Where’s the refund for NCAA?

  • Pingback: Nick Price Doesn’t Think Tiger Will Break Jack’s Major Record – Sports Radio Interviews | Droid Universe()

  • http://twitter.com/ajs41072 Anthony Suriano

    what kind of a Mickey Mouse organization is this?

  • Pingback: Long memory serves Brandt Snedeker well – ESPN | Droid Universe()

  • Anonymous

    Tiger on the PC was always a good product. Sad to see this happen, obviously EA have put this out as an afterthought.

  • Gamer

    No wonder i got a refund so quickly and with no argument within 20
    minutes of purchasing this crap game.. I instantly had the same
    complaints on a impulse purchase and immediately went online to
    complain.

    It was a pure scam, this game is nothing more than the FREE game they
    released Tiger Woods online, trying to sucker in on technology that was
    created to be free and the FAILED MISERBLY cuz EA can’t make a good
    game and support a community.. they can only milk one dry.

    I have beta tested tons of games for EA in the past 3 years, amongst the
    few games they make that are sorta fun, they are only fun up to near
    release time. It’s then EA suits begin their pathetic attempt to milk
    the title and this removes the fun, as they trying to churn out revenue
    bleeding every aspect into a
    pay for fun feature which of course ultimately fails. It’s simply
    amazing how Corporate America is destroying everything good in our
    lives. Heaven forbid if record profits arent made.

    I’m
    seriously widdling a set of tiddly winks for my kids and pawning the computer for a new toaster oven

  • http://pulse.yahoo.com/_XSVW6BDBE3BKSCQCB2A2FODSUU john S

    the pc version is nothing more than a glorified online game with none of the features advertised included they said they have new players well they have none just a dumb looking figure i have played the tiger woods games since they first came out and this latest version is crap i asked for my money back and if i do not receive it  ewill have my bank refund it to me.

  • Jmille44

    Please let me know how to get a refund on this bad game?  Purchased it last night and it simply is the worst graphics and game ever.

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