Online Struggles in Early Hours of UFC Undisputed 3 Release

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Posted February 14th, 2012 at 10:30 am

The biggest concern heading into UFC Undisputed 3 was whether THQ would be able to deliver acceptable online performance. The UFC series had struggled mightily online with its first two entries which were hosted by GameSpy, the company transitioned to their own servers with WWE 12 to disastrous results, and now on release day UFC 3 is experiencing a variety of problems as the company feverishly attempts to address them. 

As pointed out in my impressions yesterday and on Twitter multiple times prior to that, most online matches in UFC 3 had been plagued by crippling lag in the days leading up to release. That is typically a bad sign as server load was minimal at the time with only a handful of people actively online. Today though consumers are finding themselves unable to even enter online ranked or player matches, or if making that far are faced with severe lag, disconnects, “network failure” or “server is unavailable” messages.

THQ Statement: UFC Undisputed 3 is on a brand-new online platform that we have developed from the ground-up. As with all new launches, our development team is working around the clock to ensure a smooth performance. We have however recognized a couple of issues we wanted to ensure our team is addressing immediately:

Grayed Out Online Options – Some users may be experiencing grayed out online options for Ranked Matches, Leaderboards, and Content Sharing – unable to click-through to these menus for accessing. Our development team is currently bringing online all services and are working steadfast to address this specific issue. We will keep you notified as up to the minute as possible. Thank you for your patience on this.

With our new online platform and the high traffic load we anticipate hitting the online Octagon this week and the weeks ahead, we will be constantly tuning our servers to accomodate. In light of this, when you are attempting to access anything related to content sharing, fight camps, or leaderboards, you may experience 10-20% of the time a “server is unavailable” message. As we continue to improve our load balance, this will as well. Ranked play and custom matches should function near 100%. If in the event you encounter this message, please retry. We do not anticipate this issue being consistent with your experience, but will keep you updated and monitor the traffic and content sharing load in order to keep our server balance effective.

At the very least THQ has put clear effort into making the online experience better and are doing a good job communicating with fans right now. Neither was true with UFC 2010. Moving to their own servers was a costly (but necessary) move and the unprecedented for a sports title beta was intended to better prepare for the challenges being faced currently.

Ultimately none of that will matter to consumers however. Online will either work well or it won’t. THQ is in a position where they absolutely can’t afford another failure online with UFC or anywhere with their core franchises. Improvements will need to be swift and provide stability.

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  • Goochhood24

    they need to fix this by the end of week one or there will be a huge drop in second week sales and the buzz all gone. UGH! this sucks to hear so far. Honestly make me in no hurry to go grab my pre-order later today. Really not motivated to run to the story and run to the living room. already I feel just a casual feeling to get around to it. Damn!

  • Anonymous

    So, what exactly was the point of the Alpha?

    • http://pastapadre.com/ pastapadre

      Well, presumably, things could be worse right now than they would have been without it. They may be in better position to improve it all now.

  • http://twitter.com/cjohnson403 Chris Johnson

    I’m from Calgary, AB.. I’ve played 4 player matches & 2 ranked matches for UFC & 2 pride matches! I was lag free! I was surprised as i was expecting lag and slow down but it worked great! I’m hoping it stays this way but judging by this report i won’t set my expectations high

  • http://twitter.com/FroNamath Jeff Schrantz

    So I installed the game, and I put in both my online pass code and the gamestop 4 fighter pack code in my dashboard before loading up the game for the first time.  Both said download completed before I started the game for the first time, but the fighters do not show up in the list on exhibition.  Does anyone have any ideas on what I can do?

    Also, has anyone gotten the Alistair Overeem download email yet?

    • Wojonator1

      yeah man just flick right on you joy stick when ur picking fighters there the last guys that show up before the random icon guy

      • http://twitter.com/FroNamath Jeff Schrantz

        Thanks, I appreciate the help, I got it now.

  • http://twitter.com/OC_Brooks Ryan Perry

    Supposedly part of the DLC is a ‘Create-a-fighter attribute booster’ but I can’t find it anywhere.  Can’t find it in the PS store or as an option to purchase when I create a fighter.  Anyone know if I’m missing something?

  • Petrasso_mlg

    Lol i freaked out on gamestop bc thq’s slackin smh get yur online str8 i lik demanded a new copy of the game bc i thought my online pass was defective

  • Dubois87

    Why would you release a game that wasnt finished? Make people pre order and take time out of their days to go buy the game. Only to find out that you cant enjoy all aspects of the game. THE GODDDAAAAM GAME ERRERRUJRJFVJFEIOEF

  • Fuckyou

    server is pathetic. what a joke. 

  • Dj89

    Wow server still sucks every other match cant even do any footwork because the timing is off. You guys really fixed it. I dont think poeple enjoy slowmotion. what a joke,,, you (SSUUCCKK)

  • Ryanjones6640

    This fucking sucks i wasted 64$ and 17 $ on the online pass and this shit wont evan let me online
    I say if you cant get it running by tommorow give me my online free and a refund and fix this fucking shit if its not to hard its like playing madden without online great game but fucking pointless

  • Willhorne

    FUCK YOU THQ THIS SO FUCKING STUPID UFC 2010 had horrible servers as well it took for fucking ever to connect to them. FUCKING SELL YOURSELF TO EA already jesus

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